Warranty and Services for InfentJay
At InfentJay, we prioritize your satisfaction and the well-being of your little ones. Here’s a comprehensive overview of our warranty and services:
Warranty Information
Product Warranty
All products purchased from InfentJay come with a warranty period of 90 days from the date of purchase. This warranty covers any manufacturing defects under normal use.
Exclusions
The warranty does not cover:
Damage caused by misuse or accidents.
Normal wear and tear.
Products that have been altered or modified.
Claim Process
To initiate a warranty claim, please contact our customer service team at [insert contact information] with your order details and a description of the issue. We may request photos or additional information to process your claim.
Services Offered
Customer Support
Our dedicated customer support team is here to assist you with any questions or concerns. You can reach us via:
Phone: +33 7-5932-2386
Email: contact@infentjay.com
Live Chat: Available on our website.
Product Returns
If you are not completely satisfied with your purchase, you may return it within [insert return period, e.g., 30 days] for a full refund or exchange, provided the item is unused and in its original packaging.
Personalized Assistance
We offer personalized shopping assistance to help you choose the best products for your baby’s needs. Feel free to reach out for recommendations!
Safety and Recall Information
InfentJay is committed to your child’s safety. We regularly monitor product safety and will notify customers of any recalls or safety issues related to our products.
Feedback and Suggestions
We value your input! If you have any feedback or suggestions regarding our products or services, please let us know. Your insights help us improve and serve you better.
Thank you for choosing InfentJay for your baby’s needs. We are here to support you every step of the way!
The warranty duration typically lasts for 90 days from the date of purchase. For specific details, please refer to the product listing or contact customer support directly.
Our dedicated customer support team is here to assist you with any questions or concerns. You can reach us via:
Phone: +33 7-5932-2386
Email: contact@infentjay.com
Live Chat: Available on our website.
If the product fails and is covered under warranty, InfentJay will take the following steps:
Assessment: Review the details of your warranty claim, including any information or photos you provide.
Repair or Replacement: Depending on the nature of the defect, the company may offer to repair the product or provide a replacement at no additional cost.
Refund: If neither repair nor replacement is possible, InfentJay may issue a full refund for the product.
Customer Communication: Throughout the process, InfentJay will keep you informed about the status of your claim and any necessary steps you need to take.
For specific details regarding your situation, it’s best to contact their customer support team directly.
Manufacturer's
Seller
No Warranty
Manufacturer's
InfentJay Products, Inc.
Contact Information:
+33 7-5932-2386
Email: contact@infentjay.com
Live Chat: Available on our website:
Products manufactured by InfentJay come with a warranty that covers manufacturing defects under normal use for 90 days. For warranty claims, please contact our customer support.
Customer Service:
Our dedicated support team is available to assist with any inquiries related to our products or warranty claims.
Seller
Here again, the seller offers to repair the product within a certain time period if there are any manufacturing or other defects found in it after the purchase. The timeframe of the warranty is clearly mentioned by the seller in the listing.
NB: If there are multiple components involved in the warranty (e.g. Hardware & Software) then the seller takes complete responsibility to repair the item, replace it or refund your money, even if one of the components is not working.
No Warranty
In certain cases, sellers will provide the products “As Is” i.e. No Warranty with all risk to be assumed by the buyer. The seller will not be held responsible for any problems or needed repairs after the sale. These will apply especially in categories like Clothing & Accessories, Mobile Accessories and supply coming in from Global Imports channel. Most of these listings will be in Non-Branded segment and the probability of reselling the product once returned is negligible/zero.
