FAQs

Frequently Asked Questions (FAQs) for InfentJay

1. What is InfentJay’s return policy?
You can return most items within 30 days of delivery for a full refund or exchange, provided they are unused and in their original packaging. Certain items, such as personalized products and opened hygiene-related items, are non-returnable.

2. How do I initiate a return?
To initiate a return, please contact our customer support team via email at [insert email address] or call us at [insert phone number]. We’ll guide you through the process.

3. Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the return is due to a defective or incorrect item. In such cases, InfentJay will cover the return shipping.

4. How long does it take to receive my refund?
Once we receive and inspect your returned item, you will be notified of the approval or rejection of your refund. If approved, refunds are processed within 5-10 business days and credited to your original payment method.

5. Can I exchange an item?
Yes! To exchange an item, please follow the return process for the original item and place a new order for the desired product.

6. What should I do if my product is defective?
If you receive a defective product, please contact our customer support team immediately. We will assist you with the return process and discuss options for a replacement or refund.

7. Do you offer a warranty on your products?
Yes, all products purchased from InfentJay come with a warranty that covers manufacturing defects. Please refer to the warranty section for more details.

8. How can I contact customer support?
You can reach our customer support team via:

Phone: +33 759322386
Email: contact@infentjay.com

9. Is my personal information safe?
Absolutely! We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we protect your personal information.

10. Where can I find product information?
Product information, including descriptions and specifications, can be found on the product pages of our website. If you have specific questions, feel free to contact our support team.

For any other questions or concerns, don’t hesitate to reach out. Thank you for choosing InfentJay!